Shipping, Returns & Terms
Shipping: $3.00 Perth Metro
$7.00 Express Metro
$9.95 Perth Regional
$16.00 Express post (Regional + National)
Orders are generally dispatched for delivery within 2 business days. However depending on the roaster and coffee bean variety some orders may take 3-5 business days to dispatch. This is to ensure that you receive your beans as fresh as possible. If you require your order urgently please contact us first to confirm we can do next day dispatch.
Small Batch coffee beans that are ordered by 8am Tuesday will be dispatched the same week. If you order additional coffee beans or gifts with your small batch coffees your full order will be shipped with your Small Batch Coffee orders as per the order cut offs. If you would like your other order shipped prior please place on a separate order or contact us to arrange for an additional shipping payment.
For our Perth Metro customers you should receive your order within 2-9 business days and 1-3 business day's for Express Post. For more detailed express post conditions please visit Australia Post website.
For our national and regional customers your deliveries should arrive in 5-8 business days (some remote locations maybe longer).
Please note that as a result of the COVID pandemic shipping volumes have increased and shipping times may exceed those listed.
We will continue to dispatch orders over the 2021 Christmas holidays from stock on hand. Please note 75% of our partner roasters shut down until week beginning 4th January 2021 so some items may be unable to ship until end of the first week of the New Year
If you would like your Christmas Gift order to arrive with fresh beans write 'Christmas Gift' in the notes section when ordering and we will deliver your order closer to Christmas.
Perth Metro: Order by 13th December 2021 11.59PM AWST so that your order will arrive in time for Christmas Day. Perth Coffee Exchange will guarantee delivery by Christmas Day on Perth Metro orders only placed before 13th December 2021 only. If ordering after this date please choose Express Post delivery option. Please email us at email@example.com for any delivery related questions as depending on your delivery suburb we may be able to guarantee deliver on orders placed after 13th December 2021.
Perth Regional and Interstate: Orders placed after the 8th December 2021 consider the Express Post shipping option to give your gift the best chance of arriving on time. We use Australia Post for all interstate and regional orders so once we dispatch we have no control over arrival days
Please choose Express Post if you order after these deadlines to receive your delivery as soon as possible.
Please note some remote locations may take longer than 8 business days to deliver and after dispatch Perth Coffee Exchange has no control over orders and as such cannot guarantee delivery times. If you are in a remote part of regional Australia please allow extra time.
For international orders please email us at firstname.lastname@example.org
Perth metro your order will be shipped via Australia Post or by Perth Coffee Exchange delivery. For Perth regional and interstate your order will be shipped with Australia Post. Tracking numbers will be emailed upon dispatch.
After your order has been delivered Perth Coffee Exchange holds no responsibility for damage or stolen goods. Whilst every effort is made to ship your order in the quickest possible time factors outside of our control may delay your delivery.
All of our beans are roasted to the highest quality by the roasters and we know you will enjoy them as much as we do. If for any reason you are not 100% satisfied please let us know and we will make sure you get your coffee fix that you are after.
All products sourced have been tested and have created many cups of delicious coffee. If you are experiencing any issues please contact us so that we can make sure you are brewing quality cups of coffee every time.
Please note we cannot refund just because you change your mind or if you order the wrong grind type.
Incorrect payments caused by unforeseen technical errors during the order process will need to be amended prior to orders being dispatched. Perth Coffee Exchange will issue a refund on any over charged amounts and the customer will be liable for any under payments that occur on orders. Errors may affect order quantities, pricing or shipping rates.